Packet Router Rollout
May 5, 05:42 UTCResolved - Based on the monitoring, all packet routers have fully stabilized.May 5, 04:33 UTCUpdate - The core team has been monitoring the rollback for almost 1hr and packet routers...
View ArticleHelium Wallet app details unavailable
May 5, 21:36 UTCResolved - This incident has been resolved.May 5, 21:31 UTCMonitoring - A fix has been implemented and we are monitoring the results.May 5, 21:24 UTCIdentified - The issue has been...
View ArticlePacket Router Rollout In Progress
May 9, 18:34 UTCResolved - Based on the monitoring, all packet routers have fully stabilized and rollout is complete.May 9, 16:43 UTCUpdate - Based on the monitoring, the core team is rolling out the...
View ArticleHelium Wallet / RPC Outage
May 12, 01:39 UTCResolved - This incident has been resolved.May 11, 23:49 UTCMonitoring - The data provider has completed the migration process and Wallet app services have been restored. We will...
View ArticleIOT PoC Oracle Data Delay
May 12, 20:14 UTCResolved - This incident has been resolved.May 12, 19:54 UTCMonitoring - Oracle Data has completed processing its backlog and core developers will continue monitoring these services....
View ArticleDegraded Data Transfer in Asia
May 19, 16:23 UTCResolved - The upsizing is complete and the packet routers have fully stabilized.May 19, 15:54 UTCUpdate - Memory issues were identified, the core team is upsizing the packet routers...
View ArticleHelium Wallet / RPC Outage
May 27, 23:19 UTCResolved - The core developers have verified with the RPC provider that a bad configuration was inadvertently deployed. This configuration has been fixed and the Helium community...
View ArticleDegraded Data Transfer
May 28, 18:38 UTCResolved - All packet routers have stabilized including those in Asia.Thanx.May 24, 00:01 UTCMonitoring - All packet routers have stabilized except for those in Asia. We will be...
View ArticlePacket Router Rollout In Progress
May 31, 20:55 UTCResolved - Based on the monitoring, all packet routers have fully stabilized.May 31, 19:35 UTCUpdate - The rollout is complete, the core team will closely monitor the packet...
View ArticleBeaconing and Witnessing in NZ has stopped.
Jun 1, 06:33 UTCResolved - This incident has been resolved.Jun 1, 06:12 UTCMonitoring - Restarting the IOT PoC Verifier seems to have resolved the issue. The core developers will continue to monitor...
View ArticleHelium Wallet / RPC Degraded Performance
Jun 9, 17:34 UTCResolved - This incident has been resolved.Jun 9, 16:36 UTCMonitoring - The fix appears to have addressed the issue but we will continue to monitor to ensure stability is maintained.Jun...
View ArticleOnboarding Service Database Upgrade
Jun 20, 18:05 UTCCompleted - The scheduled maintenance has been completed.Jun 20, 18:00 UTCIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun 13,...
View ArticleDegraded Data Transfer in U.S.
Jun 26, 20:47 UTCResolved - Based on the monitoring, all packet routers have fully stabilized.Jun 26, 19:34 UTCUpdate - The core team has also upgraded the U.S. packet routers, we will continue...
View ArticleIssues with Claim Hotspot Rewards in Helium Wallet App
Jun 27, 00:15 UTCResolved - Wallet developers have confirmed that this particular indexing issue was resolved overnight.Jun 26, 18:14 UTCUpdate - Wallet developers continue to monitor as we've heard...
View ArticleOracle upgrades
Jun 28, 19:00 UTCCompleted - The scheduled maintenance has been completed.Jun 28, 18:00 UTCIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun 27,...
View ArticleHelium Wallet - RPC Degraded Performance
Jul 4, 05:11 UTCResolved - This issue is now resolved. Realms and the Helium Wallet are back to normal operations.Jul 4, 02:34 UTCUpdate - In furtherance to the Solana RPC degraded performance, we have...
View ArticleBeaconing activity decreased
Jul 6, 18:54 UTCResolved - This incident has been resolved.Jul 6, 17:56 UTCMonitoring - We believe we've identified and fixed the issue with the Configuration Service and will be monitoring it....
View ArticleHelium Wallet API - Scheduled Maintenance
Jul 20, 19:37 UTCCompleted - The scheduled maintenance has been completed.Jul 20, 19:26 UTCVerifying - The update has been completed and we are currently verifying the status of services.Jul 20, 17:46...
View ArticleSingapore Packet Router Load Testing In Progress
Jul 20, 22:50 UTCResolved - This incident has been resolved.Jul 20, 22:01 UTCMonitoring - The core team is performing load testing on the Singapore packet routers. We will be closely monitoring the...
View ArticlePacket Router Outage
Jul 26, 06:12 UTCResolved - The Packet Routers have been stable for the 2.5 hours. Marking this incident resolved and will follow up with post mortem.Jul 26, 03:39 UTCIdentified - Starting 8:18PM PT,...
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